Terms of use. Lisa Cooley

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Terms and conditions of shopping at Crystal Dimensions Online

Deposit terms and conditions apply to payments online, by phone or in person.

Who we are

Crystal Dimensions, Mileham, Norfolk

Under the direction of Lisa Cooley


The ‘total order cost’ displayed in your shopping cart and at the checkout stage is the price you pay. Any packaging and delivery charges will be clearly shown and included in the total.

Payment and security

Online payments are taken by PayPal on our behalf and will always be made over a secure connection. This can be checked by viewing the closed padlock icon in most browsers, or checking that the address of the PayPal site begins with ‘https’. Note that prior to and after the payment stage a secure connection is not required or suggested.

We do not process card payments ourselves and never store card or bank details in any form. You do not need a PayPal account to pay through PayPal.

Acceptance of an order

An order is not accepted until we receive the payment in full including the shipping charge(s) for your delivery location. You will receive a receipt from PayPal when you make a successful payment and this should be kept and produced in the event of any query. In the event that the payment received is less than our usual price for the item(s) and relevant shipping fee(s), howsoever that underpayment was caused, we retain the right to withhold the item(s) and refund in full any money that you have paid.

Faulty goods

In the unlikely event that we supply a product that is faulty, we will offer a direct replacement or refund the cost of the goods in full providing that we are satisfied that the goods supplied are indeed faulty.

Availability of goods

In the event that we have insufficient stock to fulfill your order we will contact you to offer a substitute, a delayed delivery date or a refund.

Deposits for workshop sessions

Please note that workshop session fees are non-refundable. 

General disclaimer

We accept no liability for any loss, however caused, through the use of our web site beyond the value of any goods that you have paid for.


We have taken every reasonable precaution to ensure that our web site is accessible to as many people as possible and we welcome your feedback if you feel that we could do better. For full functionality of our online store you should ensure that your browser is up-to-date and that JavaScript and cookies are enabled.

Privacy policy

We shall not divulge to any third party, any information that you divulge to us, EXCEPT in the unlikely event that it is necessary to do so to fulfill an order. We will never pass on your details to a third party for marketing purposes. Should you wish your name to be removed from our records please contact us by any means given on our contact page and we will remove your details without question.

None of the details that you submit to us via our web site are stored online. Any details that you supply that may reappear for convenience when you next visit our web site are actually stored on your computer in a 'cookie' (see below).


In common with most web sites, our shopping cart uses cookies. Cookies are harmless text-only files stored on your computer by our web site. Temporary cookies are used while you shop, these are deleted at the end of your shopping session (depending on your browser settings). A permanent cookie remains stored on your computer afterwards* (depending on your browser settings) to enable you to login to our store more easily should you revisit us in the future. We do not use cookies to monitor your browsing habits or for marketing purposes. To learn more about how your browser handles cookies and how you can manage them, please consult your browser’s help section.

*If you choose to opt out of the 'remember me' feature whilst checking out, our 'permanent cookie' is not stored beyond the duration of your browsing session. Depending on your browser settings, our 'permanent cookie' will automatically expire 365 days after your visit.

Your statutory rights are not affected.